Shipping Info
JollyLama.com ships from its manufacturing location in Pellston, MI, USA. If you order before noon Eastern Time (ET) your order will ship out the same day unless one of the products you have ordered indicates same day shipping is not available such as Hemp Stix, Devil Sticks and wholesale orders. Wholesale orders need to provide a physical shipping address as we will not ship wholesale orders to a P.O. Box.
The last day to place an order and be guaranteed delivery by Christmas Eve to destinations within the lower 48 United States with free shipping and flat rate shipping is Wednesday December 18th, 2024 at noon EST. If you live in Alaska or Hawaii place your order by Tuesday December 10th. Anyone outside the US should order by Wednesday November 27, 2024 if you need your package to arrive by December 24th. The earlier you order the better chance you have and there are no guarantees unless you select expedited shipping. If you need expedited shipping read further below.
Orders of $75 or more will arrive to destinations within the contiguous USA in two business days. Exceptions include wholesale orders, destinations with a PO Box and items requiring an additional day processing. Orders of $75 or more with destinations to Hawaii, Alaska and Puerto Rico should expect up to 5 business days for arrival. Orders under $75 will arrive to all US destinations in 6 business days or less unless flat rate shipping is selected. Here is the breakdown . . .
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Orders of $35 or more are eligible for Free Shipping within the USA.
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Orders of $75 or more are eligible for Free 2-day Shipping (unless product/items have longer processing time) to domestic, non-PO Box destinations in the contiguous 48 states.
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Orders under $35 will be assessed a $4.99 Flat Rate Shipping fee.
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Orders between $35 and $75 shipping via $4.99 Flat Rate Shipping will arrive in 3 business days (unless product/items have longer processing time) to domestic, non-PO Box destinations within the contiguous 48 states.
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Orders that need to arrive overnight should select Overnight Express Shipping in checkout and provided a physical shipping address (not a PO Box). Keep in mind orders placed prior to noon ET will go out same day (unless product/items have longer processing time) while orders placed after noon ET may not be able to be processed quickly enough to ship out same day. Call us if you have any concerns.
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International orders all ship flat rate and rates vary by country. Shipping cost will display in checkout prior to placing your order and will not go up if you add more items to your cart. Canadian customers who want expedited shipping can select Overnight Express shipping however arrival will take up to 3 business days. Allow 2-4 weeks for delivery of international shipments.
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Remaining dates in 2024 when we will not be shipping:
- Nov. 28 – Thanksgiving Day
- Dec. 25 – Christmas Day
We are located right next door to a post office, within 1 mile of a Fedex Customer Service Hub and about 15 miles from a UPS Customer Service Hub. This means we are able to expedite packages on the fly with a wide option of carriers.
We offer flat rate shipping options for international and overnight services and a free option so you don’t have to worry about the shipping cost rising as you add more items to your shopping cart. Here are the details…
Flat Rate Shipping Options
FREE shipping is available for all US-based orders of $35 or more. Orders placed before noon EST will ship out the same day and orders of $75 or more will arrive in two business days excluding Alaska, Hawaii, Puerto Rico, APO/FPO and orders with destinations in other outlying U.S. territories. Orders under $75 will arrive in 6 business days or less.
$4.99 Flat Rate Shipping is assessed on all orders under $35 or can be selected if you want your order valued between $35 and $75 to arrive in 3 business days to non-PO Box destinations within the lower 48 contiguous United States.
$19.95 Flat Rate Shipping available for our Canadian friends. We offer this flat rate option which takes an average 20 business days to destinations within continental Canada. Canadian customers should expect to pay duty and import fees which vary based on the amount of your purchase.
International Shipping is for all countries outside the US and Canada. Rates vary and are subject to change without notice. Your flat-rate will be shown at checkout. We recommend allowing 3-6 weeks for delivery for all other world-wide destinations. International wholesale orders and some individual orders may need to pay their country’s import customs fee.
Expedited Shipping
$59.95 + $10 handling Overnight Mail is what you need to select to receive your package the next business day in the contiguous USA. This option will get packages to destinations in Canada within 3 business days. Place your order before noon ET to be sure you’ll get your order the next business day (except Hemp Stix, Devil Sticks and wholesale orders allow an additional business day processing) and note our shipping schedule above to see dates we will not be shipping. Keep in mind you may be closer to us than you think. Feel free to call us at (888) 676-LAMA to see if a less-expensive option is available and can meet your time frame. Wholesale orders may use this option to receive their order in 3 business days to destinations within the contiguous US any month except December.
Wholesale Orders
Anyone can place a wholesale order through our website. Orders to destinations within the contiguous USA can expect delivery in 5-10 business days. Orders to Hawaii, Alaska, Puerto Rico and outlying US islands should expect 15 to 30 calendar days for delivery. Canadian customers need to expect to pay import duties on top of their wholesale order and that amount may vary. Canadian customers also need to expect 15-20 business days for delivery. All other international wholesale orders should expect delivery in 20-60 calendar days as well as expect to pay duties/import fees upon receiving their order. Wholesale orders placed in December may not be able to be processed and shipped in time to make it on your shelves in time for the Holiday rush so be sure to place your order before the end of November in order to be guaranteed timely delivery.